FAQ's

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

 

 

How do I ensure the quality of the products?

All products at Atlantis undergo rigorous quality control processes to ensure they meet high standards of durability and functionality. We prioritize sourcing materials that are both innovative and reliable, providing our customers with gear that can withstand various conditions.

What is your return policy?

We have a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.

How can I initiate a return?

To initiate a return, please contact us at jtoker85@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, personal care items, hazardous materials, and items marked as final sale. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to process a refund?

Refunds are processed within 10 business days after we receive and inspect your return. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Can I exchange an item?

The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the correct product without delay.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly, ensuring customer satisfaction.

How can I contact customer support?

You can reach our customer support team by calling 412-789-4136 or by emailing us at jtoker85@gmail.com. We are here to assist you with any inquiries or concerns you may have.