FAQ

What is Atlantis and how does your store work?

Atlantis is a U.S.-based online fashion retailer offering clothing, accessories, footwear, bags, and watches. We work with independent third-party suppliers and fulfillment partners. Depending on the product, an order may ship directly from one of these partners.

Can I change or cancel my order?

Because orders are prepared for processing quickly, contact us within 12 hours of placing an order if you need to request a change or cancellation. Requests after that time may not be accommodated. Eligible orders can be returned under our Return & Refund Policy after delivery.

What payment methods do you accept?

We accept major credit cards and PayPal.

When will my order be processed and shipped?

Orders are processed within 5 business days of payment confirmation. U.S. delivery is estimated at 10–20 business days after processing. International delivery is estimated at 15–45 business days after processing. U.S. shipping is $4.90 on orders under $35.00 and free on orders $35.00 and over. International shipping is free. Products may ship directly from third-party fulfillment partners, and customs or carrier delays may extend delivery times.

Do orders include tracking?

Tracking information is provided after shipment. Please allow 24–48 hours for tracking information to update.

How do I choose the right size?

Check the size information and measurements on the individual product page. Sizing can vary between styles and suppliers, so compare the listed measurements with your own before ordering.

What is your return policy?

Atlantis accepts eligible returns within 30 days of delivery. Items must be unused, unworn, in original condition, and returned with original packaging. See the Return & Refund Policy for exclusions and instructions.

How can I initiate a return?

Email hello@theatlantisstore.com with your order number and reason for return. Wait for return approval and instructions before sending an item back.

How long does it take to process a refund?

Approved refunds are issued to the original payment method after the return is received and inspected. Please allow up to 10 calendar days for the refund to reflect.

How can I contact customer support?

Email hello@theatlantisstore.com or call (412) 789-4173. Support hours are Monday–Friday, 9:00 AM–6:00 PM ET; Saturday, 10:00 AM–4:00 PM ET; Sunday closed. We aim to respond within 24–48 business hours.