Refund Policy

Return & Refund Policy

Effective Date: 28 - 04 - 2026

At Atlantis, we want you to feel confident when shopping with us. This policy outlines how returns, refunds, and exchanges are handled.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery
  • Items must be unused, unworn, and in original condition
  • All original packaging must be included

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or discounted items
  • Gift cards
  • Used, damaged, or altered products not due to our error

3. Return Process

To initiate a return:

  1. Contact us at hello@theatlantisstore.com
  2. Include your order number and reason for return
  3. Wait for return approval and instructions

Returns sent without approval may not be accepted.

4. Refunds

Once we receive and inspect your return:

  • Approved refunds will be processed to your original payment method
  • Please allow 5–10 business days for the refund to reflect in your account

Shipping fees (if applicable) are non-refundable.

5. Exchanges

We only replace items if they are:

  • Defective
  • Damaged upon arrival

If you need an exchange, contact us at hello@theatlantisstore.com.

6. Return Shipping

  • We provide a free prepaid return label upon approval of your return request. Please contact us at hello@theatlantisstore.com to initiate your return and receive your label.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos as proof

We will resolve the issue promptly at no additional cost to you.

8. Late or Missing Refunds

If you haven't received your refund:

9. Contact Information

Atlantis
783 Lindsay Rd
Carnegie, Pennsylvania 15106
United States

Phone: (1)412-789-4173

Email: hello@theatlantisstore.com

By making a purchase on our website, you agree to this Return & Refund Policy.