Return & Refund Policy

Effective Date: October 18, 2026

At Atlantis, we want you to shop with confidence. This policy explains our return eligibility, refund process, exchanges, return shipping costs, and how we handle damaged, defective, or incorrect items.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return:

• Items must be unused, unworn, and in their original condition.

• Original packaging, tags, and included accessories must be returned when applicable.

• Return requests must be submitted within 30 days of delivery.

• Proof of purchase or an order number is required.

We reserve the right to decline returns that do not meet these eligibility requirements, subject to applicable law.

2. Non-Returnable Items

The following items are not eligible for standard returns:

• Items clearly marked as final sale at the time of purchase.

• Gift cards.

• Items that have been used, altered, or damaged after delivery.

These exclusions do not affect applicable rights relating to defective, damaged, or incorrectly supplied products.

3. Return Process

To request a return, please contact us at hello@theatlantisstore.com within 30 days of delivery. Include your order number and the reason for your return.

Our customer support team will review your request and provide return instructions, including the appropriate return address.

Please contact us before shipping any items back to ensure your return is directed to the correct location and can be processed efficiently.

Returns must meet the eligibility requirements outlined in this policy.

4. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, we will issue your refund to the original payment method within 10 calendar days of approval. Your bank or payment provider may require additional time to post the funds to your account.

Original shipping charges, if applicable, are non-refundable unless the return results from an error by Atlantis or otherwise required by law.

5. Exchanges

We provide exchanges or replacements for items that arrive defective, damaged, or incorrect.

To request an exchange or replacement, contact hello@theatlantisstore.com with your order number and a description of the issue.

We do not currently offer standard exchanges for changes in size, color, style, or personal preference. Eligible items may instead be returned under our standard return policy.

6. Return Shipping Costs

Customers are responsible for return shipping costs for standard returns, including returns due to personal preference or a change of mind.

If an item arrives damaged, defective, or incorrect, Atlantis will provide an appropriate resolution at no additional cost to the customer, including return shipping when required.

We recommend using a trackable shipping method for returns. Atlantis cannot guarantee receipt of return packages lost in transit.

Please contact us before returning any item so we can provide the appropriate shipping instructions.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Include your order number, a description of the issue, and photographs when applicable.

Reporting an issue after 48 hours does not automatically disqualify an otherwise eligible claim under this policy or applicable law.

Our customer support team will review the issue and provide an appropriate resolution, which may include a replacement, exchange, or refund at no additional cost to you.

8. Late or Missing Refunds

If your approved refund has not appeared after the expected processing period, please check with your bank or payment provider.

Refund posting times may vary depending on the financial institution.

If you still have not received your refund, contact hello@theatlantisstore.com for assistance.

9. Contact Information

Atlantis Store

783 Lindsay Rd
Carnegie, Pennsylvania 15106
United States

Email: hello@theatlantisstore.com
Phone: (412) 789-4173

Customer Support Hours:

Monday–Friday: 9:00 AM–5:00 PM Eastern Time
Saturday: Closed
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.