Shipping Policy

Effective Date: September 6, 2026

Atlantis is a U.S.-based online retailer. We work with independent manufacturing and fulfillment partners to bring you quality accessories at honest prices. Because products ship directly from our fulfillment partners, delivery times may be longer than traditional warehouse retailers. We're transparent about that.

Order Processing

All orders are processed within 5 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email once your order is placed, followed by a shipping confirmation with tracking information once your order has been dispatched.

Estimated Delivery Times

Delivery times reflect our direct-from-manufacturer and fulfillment-partner sourcing model. Because we work with production partners rather than warehouse stock, transit may take longer than traditional warehouse retailers.

These are estimated delivery windows. Actual delivery times may vary depending on location, customs processing, carrier conditions, and supplier availability.

• United States: 10–20 business days after processing
• International: 15–45 business days after processing

Shipping Costs

• United States: $4.90 on orders under $35.00. Free on orders $35.00 and over.
• International: Free on all orders.

Any applicable shipping charges will be displayed at checkout before order confirmation.

Customs, Duties & Taxes

International customers are responsible for any applicable import duties, taxes, customs fees, or other charges imposed by their destination country. These charges are not included in product or shipping prices and may be collected by the carrier or relevant customs authority upon delivery.

Order Tracking

All shipped orders include tracking information sent to your email. You can use the tracking link to monitor your shipment status.

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

Delays & Exceptions

Occasionally, supplier availability, customs processing, or carrier conditions may extend delivery beyond the estimated windows above.

If your order has not arrived within the maximum estimated delivery window, please contact us at hello@theatlantisstore.com. We'll investigate the situation and work with you to resolve the issue.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. Atlantis is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Stolen Packages

Once an order has been handed to the carrier, please contact the carrier directly using your tracking information for any lost or stolen package claims.

Contact Information

Atlantis
783 Lindsay Rd
Carnegie, Pennsylvania 15106
United States

Phone: (412) 789-4173
Email: hello@theatlantisstore.com