Contact Us

We're here to help. Whether you have a question about an order, need assistance with a return, or would like more information about an Atlantis product, please contact us using the information below.

Customer Support

For customer service and order inquiries:

Email: hello@theatlantisstore.com
Phone: (412) 789-4173

We aim to respond to customer inquiries within 24–48 business hours.

Business Address

Atlantis
783 Lindsay Rd
Carnegie, Pennsylvania 15106
United States

Customer Support Hours

Monday–Friday: 9:00 AM–5:00 PM ET
Saturday: Closed
Sunday: Closed

Order Support

To help us locate your order and respond as efficiently as possible, please include:

• Your full name
• Your order number, if applicable
• The email address associated with your order
• A clear description of your question or issue
• Photos when contacting us about a damaged, defective, or incorrect item

For delivery estimates and tracking information, please review our Shipping Policy.

For return, refund, exchange, or damaged-item information, please review our Return & Refund Policy.

Product Questions

If you have a question about one of our bags, watches, sunglasses, or travel accessories, please include the product name or a link to the product when contacting us. We'll provide the information available to help you make an informed purchase.

We're Here to Help

Atlantis is committed to clear communication and reliable customer support. We'll do our best to review your request and provide an appropriate response as quickly as possible.

Thank you for shopping with Atlantis.